|
9:00 am - 4:30 pm 11 May 2011 Melbourne CBD.
Program Facilitated by Maximum Impact Training & Development
For managers, supervisors and team leaders who, from time to time, need to engage their employees in difficult or challenging conversations e.g. performance-related issues, inappropriate behaviours, or sensitive or personal issues, etc.
This program is based on a model for preparing for, and engaging in these conversations, with the intent of maintaining an ongoing working relationship.
Learn how to:
- Apply a helpful "Difficult Conversations Paradigm"
- Identify and deal with:
> why you may be in conflict with the staff member
> the staff member's motivators and communication style
- Apply a model for managing the conversation (and beyond)
- Manage your own communication style during the conversation (and beyond)
- Anticipate and plan around what could go wrong in the conversation (and beyond)
- Identify trigger-words and phrases to be avoided
- Give meaningful
> positive feedback
> developmental feedback
- Apply this learning to real-life conversations
- Transfer this learning back on-the-job
Attend this program and Getting the Best From Your Staff (10 May) and receive a 10% discount.
Program Information:
www.maximumimpact.com.au/trainingbuild.php?ID=47 or www.trybooking.com/7094
|
